If something isn't working the way it should, or you simply have a question, please reach out. There is a real team behind AlterSpin, and the people who receive your messages are authorised to resolve the issues that matter most — account access problems, payment queries, bonus disputes, and anything else that's getting in the way of your experience.

You'll find the available contact channels listed directly on this page. Choose whichever suits you best, and send your message whenever you need to.

Help us help you in a single exchange

The quickest way to get your issue resolved is to give us everything we need upfront. When you write to us, please include your registered username or the email address on your account, a clear description of what's happened, and — where relevant — the date and approximate time the issue occurred. If your query relates to a payment, include the transaction reference or the amount and method involved. The more specific you are, the less back-and-forth is needed, and the sooner we can sort things out for you.

One thing we will never do is ask you to send your password, your full card number, or any other sensitive security credential through email or chat. If you ever receive a message claiming to be from AlterSpin that requests this kind of information, do not respond to it and let us know immediately. Our team has no need for those details to assist you, and we will never request them.

Responsible gambling and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and make that request clear at the start of your message. These requests are treated with priority and are not subject to the same handling process as general account queries. We take our duty of care seriously, and we will act on these requests promptly without requiring you to justify your decision.

If your enquiry is a formal complaint rather than a routine question, please say so when you write to us. Complaints are handled separately, reviewed by the appropriate members of the team, and you will receive a substantive response — not a template. If, after we have responded, you remain unsatisfied with the outcome, you have the right to escalate the matter to the Anjouan Gaming Authority, the licensing body that regulates AlterSpin. We will not stand in the way of that process and will provide any information required to support a fair review.

Whatever brings you to this page, we'd rather hear from you than not. If something is wrong, tell us plainly and we'll do our best to put it right.